Digital Transformation

Society is going through the fourth communication and industry revolution, a historical landmark that has already changed and will change even more the way we relate, live and work. The speed of change is extremely high and causes abrupt changes that are transforming the world we live in, developing and incorporating new technologies into people’s daily lives. In this context, connectivity is key. Algar Telecom is committed to seeking trends and disruptive solutions to follow these transformations.

In the Company, digital transformation is a reality to carry out internal processes in a more agile way, provide the best technical support to the operations, create new solutions that provide a more effective customer service and add value to our portfolio.

We seek partnerships with other companies and start-ups to develop new solutions and make the customer experience better and better. Our offers are aligned with digital transformation, multiconnection, automation and artificial intelligence, augmented reality and IoT (Internet of Things) and are applicable to various business segments.

Being aware of the importance of constantly updating the technology of our networks, we have invested in the transition from steel networks in the concession area to optical networks, which provide GPON, SGPON and XGPON technologies, faster data traffic and higher signal quality. Outside the concession area, 100% of the network is optic.

In the Tech segment, we also developed an exclusive method for digital transformation known as Customer Experience Improvement, which can reduce the number of service calls opened by the call centers and so increase company performance and efficiency.

We know that the development of new solutions goes hand in hand with a structural and cultural change in the way processes are carried out. Therefore, we undertake fast trials with consistent analysis, and we seek to present results that not only generate value for customers and their value chains, but also incorporate innovations into internal processes.