| General disclosures | Page/Answer | ||
| General disclosures | Organizational profile | ||
| 102-1 | Name of the organization | Corporate Profile | |
| 102-2 | Activities, brands, products, and services | Corporate Profile | |
| 102-3 | Location of headquarters | About the report | |
| 102-4 | Location of operations | Corporate Profile; Operating Segments | |
| 102-5 | Ownership and legal form | Corporate Profile; Governance Structure | |
| 102-6 | Markets served | ||
| 102-7 | Scale of the organization | Main Indicators for 2018; Profile of the Employees; Supplement to GRI indicators | |
| 102-8 | Information on employees and other workers | Profile of the Employees; Supplement to GRI indicators | |
| 102-9 | Supply chain | Relationship with Suppliers | |
| 102-10 | Significant changes to the organization and its supply chain | Message from the Management; Corporate Profile; Relationship with Suppliers | |
| 102-11 | Precautionary Principle or approach | Compliance and Risk Management | |
| 102-12 | External initiatives | Governance Structure; Policies, regiments and codes; Social and Environmental Commitment, Global Compact and SDG | |
| 102-13 | Membership of associations | Sustainability; Governance Structure | |
| Strategy | |||
| 102-14 | Statement from senior decision-maker | Message from the Management | |
| Ethics and integrity | |||
| 102-16 | Values, principles, standards, and norms of behavior | Purpose and Vision, Mission and Values; Governance Structure; Compliance and Risk Management | |
| Governance | |||
| 102-18 | Governance structure | Governance Structure | |
| Stakeholder engagement | |||
| 102-40 | List of stakeholder groups | How did we select the topics for the report? | |
| 102-42 | Identifying and selecting stakeholders | How did we select the topics for the report? | |
| 102-43 | Approach to stakeholder engagement | How did we select the topics for the report? | |
| 102-44 | Key topics and concerns raised | How did we select the topics for the report? | |
| Reporting practices | |||
| 102-45 | Entities included in the consolidated financial statements | About the report | |
| 102-46 | Defining report content and topic Boundaries | How did we select the topics for the report? | |
| 102-47 | List of material topics | Materiality matrix | |
| 102-48 | Restatements of information | How did we select the topics for the report? | |
| 102-49 | Changes in reporting | How did we select the topics for the report? | |
| 102-50 | Reporting period | About the report | |
| 102-51 | Date of most recent report | About the report | |
| 102-52 | Reporting cycle | About the report | |
| 102-53 | Contact point for questions regarding the report | About the report | |
| 102-54 | Claims of reporting in accordance with the GRI Standards | About the report | |
| 102-55 | GRI content index | Supplement to GRI indicators | |
| 102-56 | External assurance | About the report | |
| Topics and indicators | |||
| Economic | |||
| Topic: Economic performance | |||
| Management approach | 103-1 | Explanation of the material topic and its Boundary | Business Performance |
| 103-2 | The management approach and its components | ||
| 103-3 | Evaluation of the management approach | ||
| Economic performance | 201-1 | Direct economic value generated and distributed | |
| Environmental | |||
| Topic: Energy | |||
| Management approach | 103-1 | Explanation of the material topic and its Boundary | Consumption of electricity |
| 103-2 | The management approach and its components | ||
| 103-3 | Evaluation of the management approach | ||
| Energy | 302-1 | Energy consumption within the organization | |
| Social | |||
| Topic: Anti-corruption | |||
| Management approach | 103-1 | Explanation of the material topic and its Boundary | Compliance and risk management |
| 103-2 | The management approach and its components | ||
| 103-3 | Evaluation of the management approach | ||
| Anti-corruption | 205-3 | Confirmed incidents of corruption and actions taken | |
| Topic: Customer privacy | |||
| Management approach | 103-1 | Explanation of the material topic and its Boundary | Relationship with Customers |
| 103-2 | The management approach and its components | ||
| 103-3 | Evaluation of the management approach | ||
| Customer privacy | 418-1 | Substantiated complaints concerning breaches of customer privacy and losses of customer data | |
| Topic: Compliance | |||
| Management approach | 103-1 | Explanation of the material topic and its Boundary | Policies, regiments and codes |
| 103-2 | The management approach and its components | ||
| 103-3 | Evaluation of the management approach | ||
| Compliance | 419-1 | Non-compliance with laws and regulations in the social and economic area | |